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Tag Archives: adding value
Perils of Commoditization
One of the biggest mistakes you can make in business is allowing your product or service offering to become commoditized. It is inevitable that price will be an issue no matter what industry you are involved in, however a successful … Continue reading
Better Days (part 1)
The great thing about life is that if you stick around long enough, you will see everything. Many years ago, a company I worked for was acquired by a larger competitor looking to break into industries in which we already … Continue reading
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Tagged adding value, business, Customer Support, first call resolution, matthew achak, motivation, Travel
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October Ramblings
A few thoughts for today. In business as well as in life, the one quality I always strive to be is memorable. I will never be as smart, as handsome, or as tall as others, but being memorable is a … Continue reading
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Tagged adding value, airports, business, call centers, children, CRM, crowdfunding, Customer Support, first call resolution, grit, high tech
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First Job
I had my first real job at 13. That was also the first as well as last time I would have my picture in the local paper. I was paid minimum wage ($3.35 per hour was the going rate at … Continue reading
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Tagged adding value, business, call centers, Customer Support, do what you love, Entrepreneurship, Matthew, TED Talk
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